Business Class Email

It is estimated that over 95% of all email traffic is spam, and 2% are viruses. Spam is not only a distraction; it can serve as a vector for viruses, malware, and phishing attacks. The proliferation of spam has led to millions of euros in lost productivity and additional infrastructure costs for businesses and service providers. Businesses that use standard shared email servers are fighting a losing battle against spam because spammer tactics are constantly evolving. To defeat spam, the defensive technology and techniques must stay one step ahead of the rapidly changing threat.

Multi-layered Email Spam Filter

Business class email spam filtering systems are continuously updated, multi-layered processes that eliminates 98% of all spam with near zero false positives.

Layer 1: The Gateway Scan

As soon as an email arrives, the sending IP address is compared to an aggregated spam blacklist compiled from multiple spammer tracking systems. The gateway servers also analyze the email message in the context of other arriving mail. If a large number of emails are coming simultaneously from a single IP or are addressed to random addresses that do not exist in the system, it could signify a spam attack and the email will be blocked. If the sending address is from a domain in the system but the mailbox does not exist, the email will be blocked. This last case is called "spoofing" and it is the reason you may have received spam from your own email address or domain.

Layer 2: Cloudmark Scan

All email is scanned by Cloudmark's industry leading spam detection software. Cloudmark uses Advanced Message Fingerprinting™ to detect spam, phishing, and viruses. Instead of relying on a spam blacklist, Advanced Message Fingerprinting examines algorithm patterns that expose spam across all languages and character formats. These patterns are updated every 60 seconds based on worldwide feedback loops and the latest spammer tactics.

Layer 3: The Message Sniffer Scan

Email is then scanned with Message Sniffer from ARM Research Labs. Message Sniffer relies on pattern recognition and machine learning technology to detect spam and malware. It searches the entire message for spam, virus, and malware features including unusual headers, structural artifacts, message source behaviors, obfuscation techniques, email and URL targets, binary and image signatures, unusual code fragments, and even coding styles.

There are many different types of email hosting products out there, we have just compared two in our email hosting comparison chart.

Setting Up Business Class Email on your device

Below is a list of optional server settings for you to choose from when setting up your email client. To use a secure connection, be sure to use the settings marked with "SSL".


Server Type Server Name Port Number  
POP3 POP.EMAILSRVR.COM  110  
IMAP IMAP.EMAILSRVR.COM 143
POP3 W/ SSL SECURE.EMAILSRVR.COM 995
IMAP W/ SSL SECURE.EMAILSRVR.COM 993
SMTP SMTP.EMAILSRVR.COM 25, 587, 8025, 2525
SMTP W/ SSL SECURE.EMAILSRVR.COM 465
 

In most cases, the settings you need are:
Account Type: IMAP
Username: youremail@yourdomain.com
Password: yourpassword
Incoming Mail Server: secure.emailsrvr.com
Incoming Port: 993
Outgoing Mail Server: secure.emailsrvr.com
Outgoing Port: 465

Detailed setup instructions are available for various devices including mobiles, tablets and desktops at https://emailhelp.rackspace.com/#/ Login using your username (i.e. you email address) and password.

WebMail Access

You can also access your email via WebMail at https://apps.rackspace.com Login using your username (i.e. you email address) and password.